Returns

We put every effort into producing high-quality garments for your satisfaction. However, if for any reason you are not completely happy, we kindly request that you reach out to us directly. We are committed to resolving any issues you may have before resorting to social media or leaving negative feedback. Your reviews are valuable to us, and we genuinely appreciate every customer. Our ultimate goal is to ensure that all our customers are happy with their products and with their experience.

Return Policy:

   – All items are printed exclusively for you, and therefore, returns are only accepted in the case of faulty items.
   – Only items that are damaged, faulty, or have printing defects can be returned.
   – Please note that the manufacturer may need to assess the item to determine eligibility for an exchange or refund.

Artwork and Sizing Responsibility:

   – When placing an order, it is the customer’s responsibility to carefully review the artwork for spelling errors, colour accuracy, and element placement. By proceeding with the order, it is assumed that the customer is satisfied with the artwork as displayed on the screen.
   – It is also expected that the customer has reviewed the provided sizing charts and measured accordingly. Different brands and sizes vary, so it is important not to assume sizes based on manufacturing differences in style, shape, and fit.

Customer Responsibilities and Disclaimer:

   – We are not responsible for the accuracy of the artwork for printing, as no proofs are provided. By proceeding with the order, you are approving the artwork as displayed online.
   – Please ensure that any uploaded artwork for printing is not copyrighted; it is the customer’s responsibility to verify this.
   – We are not liable for low-resolution or low-quality images. The online designer tool will indicate if the artwork falls below the recommended quality for optimal printing.
   – Customers are responsible for selecting the correct colour, style, and size at the time of ordering. Please review your order carefully.
   – We cannot be held responsible for delays during delivery. Once the item is dispatched from Custom Printed Tees, we are not accountable for Australia Post’s delivery timeframes.
   – It is the customer’s responsibility to provide accurate delivery addresses and details during checkout.

To Return Your Items:

  – To initiate a return, please email design@customprintedtees.com.au within 14 days of receiving the item.
  – Please include your order email address, order number, and reason for return, attach photos clearly showing the fault or damage, and indicate whether you would like a replacement or a refund.
  – Ship the item back to us at the following address:
Custom Printed Tees
C/O Evoke Uniforms
unit 4, 5 Supreme Loop
Gnangara  WA  6077

Note: shipping is at the customer’s expense.

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